At Riwaan, hum chahte hain ke aapko woh product mile jo aapne order kiya hai aur jo aapki expectations ko meet kare. Agar aapko wrong product, wrong size due to our error, ya eligible product issue receive hota hai, to aap hamari Exchange Policy ke according exchange request submit kar sakte hain.

Please exchange request submit karne se pehle neeche di gayi policy ko carefully read kar lein.

1. Exchange Eligibility

Aap exchange request kar sakte hain agar:

• Aapko wrong product receive hua ho.
• Aapko wrong size hamari taraf se error ki wajah se receive hua ho.
• Received product order ki hui product se significantly different ho.
• Product delivery ke waqt damaged ya defective ho, subject to verification.

Exchange request applicable conditions aur product availability ke subject hogi.

2. Exchange Period

Exchange request order receive hone ke 7 days ke andar submit karni hogi.

7 days ke baad submit ki gayi exchange requests normally accept nahi ki jayengi.

Exchange request submit karte waqt aapko provide karna hoga:

• Order Number
• Exchange ka reason
• Product ki clear pictures
• Required complete unboxing video

Hamari team request ko review karegi aur approval ki surat mein aapko further instructions provide karegi.

3. Mandatory Unboxing Video

Exchange claim ke liye continuous aur unedited unboxing video mandatory hai, specially wrong product, missing item, damage ya defect ke claims ke liye.

Unboxing video:

• Parcel open karne se pehle start honi chahiye.
• Sealed parcel aur shipping label clearly visible hona chahiye.
• Parcel opening ka complete process show hona chahiye.
• Product parcel se nikalne ke foran baad clearly visible hona chahiye.
• Product ko check karne tak video continuous honi chahiye.

Video cut, edited ya interrupted nahi honi chahiye.

Proper unboxing video ke baghair exchange claim accept nahi kiya ja sakta.

4. Product Condition

Exchange ke liye product:

• Unused hona chahiye.
• Unworn hona chahiye.
• Unwashed hona chahiye.
• Original condition mein hona chahiye.
• Original tags aur packaging ke saath return hona chahiye.

Agar product pehna, wash, alter, use ya customer ki taraf se damage kiya gaya ho, to exchange request reject ki ja sakti hai.

5. Size Exchange

Agar aapne apni taraf se incorrect size order kiya hai, to size exchange product availability aur Riwaan ki approval ke subject hoga.

Size exchange ke liye product unused, unworn aur unwashed hona chahiye aur original tags aur packaging intact honi chahiye.

Agar wrong size Riwaan ki taraf se error ki wajah se deliver hua hai, to please delivery ke 7 days ke andar contact karein.

6. Wrong or Defective Product

Agar aapko wrong, damaged ya defective product receive hota hai, to please delivery ke 7 days ke andar hamari customer support team se contact karein.

Aapki request aur provided evidence review karne ke baad, agar issue verify ho jata hai, to Riwaan available stock ke according replacement ya exchange provide kar sakta hai.

7. Product Availability

Exchange requested product ya size ki availability par depend karega.

Agar requested product ya size available nahi hai, to Riwaan customer ko available alternative solution provide kar sakta hai, jo case ki circumstances ke according replacement, store credit ya refund ho sakta hai.

8. Exchange Shipping Charges

Agar wrong, damaged ya defective product Riwaan ki error ki wajah se receive hua hai, to return/exchange shipping charges ko case ke according review kiya jayega.

Agar customer ne apni taraf se incorrect size select kiya hai, to applicable exchange shipping charges customer ki responsibility ho sakte hain.

9. Non-Eligible Exchange Requests

Exchange request following cases mein accept nahi ki ja sakti:

• Product pehna ya wash kiya gaya ho.
• Product used, altered ya damaged ho.
• Original tags ya packaging missing ho.
• Product improper use ya care ki wajah se damaged ho.
• Exchange request 7 days ke baad submit ki gayi ho.
• Required unboxing video missing ho.
• Unboxing video incomplete, edited, cut ya interrupted ho.
• Video parcel opening aur product checking ko clearly show na karti ho.

10. Exchange Approval Process

Exchange request receive hone ke baad hamari team:

1. Order details verify karegi.
2. Provided photos aur unboxing video review karegi.
3. Product ki eligibility check karegi.
4. Exchange request approve ya reject karegi.
5. Approval ki surat mein aapko return/exchange instructions provide karegi.

Returned product receive hone ke baad product ki condition inspect ki jayegi. Exchange tab process kiya jayega jab product hamari exchange conditions ko meet kare.

11. Sale & Discounted Items

Sale, clearance ya special promotional offers ke under purchased products ke liye different exchange conditions apply ho sakti hain.

Agar kisi product par special exchange conditions apply hoti hain, to woh relevant product ya promotional offer ke saath clearly mention ki jayengi.

12. Contact Us

Agar aapko hamari Exchange Policy ke regarding koi question hai ya exchange request submit karni hai, to please hamari customer support team se contact karein.

Exchange request ke waqt apna Order Number zaroor provide karein taake hamari team aapki request ko quickly process kar sake.

Riwaan

Premium Style. Made for the Modern Man.

Thank you for choosing Riwaan. Hum aapke trust ko value karte hain aur aapko quality products aur reliable shopping experience provide karne ke liye committed hain.