At Riwaan, hum quality products aur smooth shopping experience provide karne ke liye committed hain. Agar aapko damaged, defective, incorrect, wrong size, ya significantly different product receive hota hai, to hum aapki assistance ke liye available hain.

Order place karne se pehle please hamari Return & Refund Policy ko carefully read kar lein.

1. Return & Refund Eligibility

Aap return ya refund request kar sakte hain agar:

• Aapko damaged ya defective product receive hua ho.
• Aapko wrong product ya item receive hua ho.
• Aapko wrong size hamari taraf se mistake ki wajah se receive hua ho.
• Received product aapke ordered product se significantly different ho.

Return ya refund sirf policy ki tamam conditions fulfill hone ki surat mein approve kiya jayega.

2. Unboxing Video Requirement

Har return ya refund claim ke liye continuous aur unedited unboxing video mandatory hai.

Unboxing video:

• Parcel open karne se pehle start honi chahiye.
• Sealed parcel aur shipping label clearly visible hona chahiye.
• Parcel open karne ka complete process video mein hona chahiye.
• Product parcel se nikalne ke foran baad clearly visible hona chahiye.
• Video product ko properly check karne tak continue honi chahiye.

Video continuous, unedited aur uninterrupted honi chahiye. Video ko cut, edit ya beech mein stop nahi kiya jana chahiye.

Proper unboxing video ke baghair submitted return ya refund claim accept nahi kiya ja sakta.

3. Return Period

Return ya refund request order receive hone ke 7 days ke andar submit karni hogi.

Return ya refund request submit karte waqt aapko provide karna hoga:

• Order Number
• Return ka reason
• Product ki clear pictures
• Required complete unboxing video

Hamari team provided information aur evidence ko review karegi aur approval ki surat mein aapko further return instructions provide karegi.

4. Product ki Condition

Return ke liye product:

• Unused hona chahiye.
• Unworn hona chahiye.
• Unwashed hona chahiye.
• Original condition mein hona chahiye.
• Original tags aur packaging ke saath hona chahiye.

Jo products customer ki taraf se use, wash, wear, alter ya damage kiye gaye hon, woh return ya refund ke liye eligible nahi ho sakte.

5. Non-Returnable / Non-Refundable Cases

Return ya refund following cases mein accept nahi kiya ja sakta:

• Product pehna ya wash kiya gaya ho.
• Product delivery ke baad customer ki wajah se damaged ya altered ho gaya ho.
• Original tags ya packaging missing ho.
• Product improper use ya care ki wajah se damaged ho.
• Request 7-day return period ke baad submit ki gayi ho.
• Required unboxing video available na ho.
• Unboxing video incomplete, edited, cut ya interrupted ho.
• Video parcel opening aur product checking ko clearly show na karti ho.

6. Refund Process

Jab aap return ya refund request submit karenge, hamari team aapki request aur provided evidence ko review karegi.

Agar return request approve ho jati hai, to hum aapko product return karne ki instructions provide karenge.

Returned product receive hone ke baad hamari team uska inspection karegi. Inspection ke baad agar return approve hota hai, to refund applicable payment method ya mutually agreed method ke through process kiya jayega.

Refund processing time payment method aur relevant financial institution ke processing time par depend kar sakta hai.

7. Exchange / Size Exchange

Agar aapko wrong size ya incorrect product hamari taraf se error ki wajah se receive hota hai, to aap delivery ke 7 days ke andar humse contact kar sakte hain.

Size exchange product availability ke subject hoga.

Exchange ke liye product:

• Unused hona chahiye.
• Unworn hona chahiye.
• Unwashed hona chahiye.
• Original tags aur packaging ke saath hona chahiye.

8. Sale & Discounted Items

Special promotions, sales ya clearance offers ke under purchased products ke liye different return ya exchange conditions apply ho sakti hain.

Agar kisi promotional product par special return ya exchange conditions apply hoti hain, to un conditions ko relevant product ya promotional offer ke saath clearly mention kiya jayega.

9. Delivery / Shipping Charges

Original shipping charges non-refundable ho sakte hain.

Lekin agar aapko hamari taraf se error ki wajah se damaged, defective ya incorrect product receive hota hai, to hum case ko review karke appropriate resolution provide karenge.

10. Rejected Return or Refund Requests

Riwaan ke paas return ya refund request reject karne ka right reserve hai agar:

• Product hamari return conditions ko meet nahi karta.
• Evidence ho ke product use, wash, wear ya alter kiya gaya hai.
• Required unboxing video missing ho.
• Unboxing video incomplete, edited, cut ya interrupted ho.
• Video parcel opening aur product checking ko clearly show nahi karti.
• Return ya refund request applicable 7-day period ke baad submit ki gayi ho.

11. Contact Us

Agar aapko hamari Return & Refund Policy ke regarding koi question hai ya aap return/refund request submit karna chahte hain, to please hamari customer support team se contact karein.

Contact karte waqt apna Order Number zaroor provide karein taake hamari team aapki request ko quickly process kar sake.

Riwaan

Premium Style. Made for the Modern Man.

Thank you for choosing Riwaan. Hum aapke trust ko value karte hain aur aapko quality products aur reliable shopping experience provide karne ke liye committed hain.